Refund policy
Returns
I offer a 14‑day return window. You have 14 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition you received it:
- Unworn or unused
- With all original tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error cannot be refunded.
To start a return, email us at kfbagdesigns@gmail.com. If your return is approved, we’ll send you a return shipping label and instructions for sending your item back. Items returned without prior authorization will not be accepted.
For any questions about returns, you can always reach us at kfbagdesigns@gmail.com.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non‑returnable Items
Sale items cannot be returned.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once your return is accepted, you can place a new order. Exchange shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, contact us at kfbagdesigns@gmail.com.